Fulfillment, Refund, & Cancellation Policy

At Havener Capital Partners, we provide digital products, services, and merch in our shop. Below are the details of how your purchases will be fulfilled, including refunds and cancellations:

 

Service Fulfillment

  • Upon purchasing a digital product in our shop, you will receive download access on your order receipt.

  • Upon purchasing a consultative service in our shop, the Havener Capital team will contact you via email to provide details.

  • Merch is fulfilled through Spreadshop. All Spreadshop policies apply.

  • Please always check your spam, promo, or junk folders should you be missing any email communication.

 

Cancellation Policy

  • We do not accept order cancellations in our shop.

 

Refund Policy

  • Because our digital products offer immediate access and usability, we usually do not offer refunds. However, refunds may be considered under the following conditions:

    • Service Not Delivered: If you purchase a consultative service that is not scheduled due to an error on our end, a full refund may be issued.

    • Unauthorized Charges: If a charge was made in error, users must report it within five [5] days for review.

  • No refunds will be issued for:

    • Change of mind or no longer needing the product or service

    • Failure to use the product or service

  • Merch is provided through Spreadshop: see return policy.

Chargebacks & Disputes

  • You agree to contact Havener Capital Partners LLC for resolution before initiating a chargeback with your payment provider.

  • Unauthorized chargebacks may result in immediate termination of access and possible legal action for outstanding balances.

Shipping

  • For products that are digital or consultative, no physical items will be shipped.

  • Merch is provided through Spreadshop: see shipping policy.

 

Security

  • All of our payment forms and checkout pages use HTTPS and other security best practices and are not susceptible to card testing.

  • Your card information is private and is handled safely while doing business with us.

  • We use secure payment processing through Stripe.

 

Contact Us

If you have any questions regarding this policy or need further assistance, please feel free to contact us.

By purchasing anything in our shop, you acknowledge that you have read, understood, and agreed to this Fulfillment, Refund, and Cancellation Policy.